We value your personal information and comply with applicable laws to ensure safe and transparent data protection.
1. Purpose of Processing Personal Information
We process personal information for the purposes described below. If the purpose changes, we will obtain separate consent in accordance with the Personal Information Protection Act.
- Consultation and appointment requests: identity confirmation, scheduling, notices
- Clinic-related guidance: consultation replies, visit information, aftercare notices
- Service improvement: website and inquiry channel operation, usage analytics
2. Retention and Use Period
We retain and use personal information within the period permitted by law or agreed upon by the user.
- Consultation inquiries: 3 years after consultation is completed (or longer if required by law)
- Medical records under applicable laws: for the period required by law
- Complaint and dispute records: 3 years
3. Items of Personal Information Processed
We process the following personal information:
- Required: Name, phone number, inquiry content
- Optional: Email, preferred treatment or consultation area
- Automatically collected: IP, cookies, access logs
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